LOGITECH SERVICE PLANS
FIND THE BEST SERVICE PLAN FOR YOUR BUSINESS
Logitech Services helps you remove barriers to collaboration. With global support, powerful software, and fast product replacements, we help you reduce IT effort to keep rooms and flex desks ready, optimize performance, and get more out of your investment.
Basic
Essential
Select
KEY BENEFITS
DEVICE MANAGEMENT
Efficient software features streamline IT maintenance, minimizing downtime and costs. Enjoy full remote access to devices and proactive issue alerts for fast resolution.1Features varies between service plans
SPACE MANAGEMENT
From conference spaces to shared desk environments, simplify space management and enable employees to find and book rooms and desks for better days onsite.2Features varies between service plans,3Available on Logitech's global data storage instance for Logitech Sync.
INSIGHTS & ANALYTICS
Reliable insights on space and device usage help you make impactful and wise decisions on future IT investments and workspace-related changes.4Features varies between service plans
PRODUCT LONGEVITY
Maximize return on investment with included software updates for CollabOS devices, and product warranty options. Get coverage for up to five years and minimize disruptions with fast or even direct product replacements with onsite spares.5Features varies between service plans
EXPERT HELP DESK
Our global, expert support helps minimize downtime and enable your teams to collaborate seamlessly. Our specialists have deep expertise in video collaboration and partner ecosystems like Microsoft, Zoom, and Google for quick issue resolution.
COMPARE OUR PLANS
Rooms
Basic for Rooms
US$0
included in your purchase
DEVICE MANAGEMENT
Provision, configure and monitor systems and devices
Push and control updates
Standard 2-year warranty
Business hours help desk support
Essential for Rooms
US$199
per year, per room
Everything in Basic, plus:
DEVICE MANAGEMENT
Email alerts
ServiceNow integration6Requires ServiceNow license
Sync Remote UI Access7Available in appliance mode.
Logitech Room Booking
Logitech View8Requires RoomMate & Maps
Room usage and insights
Booking automation9Requires a Rally Bar or Rally Bar Mini
* Available on Logitech's global data storage instance for Logitech Sync.
Select for Rooms
Starts at US$249
per year, per room
All of the features in Essential, plus:
CARE & COVERAGE
24/7 Tier II support, within one hour
Onsite spares13Varies per license count
Full Comparison
Standard Support
|
Logitech Essential
|
Logitech Select
|
|
---|---|---|---|
PLANS
|
Product lifecycle | 1-5 years | 1-5 years |
|
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DEVICE MANAGEMENT
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Device management and monitoring
|
Yes | Yes | Yes |
Device settings, configurations, and software and firmware updates
|
Yes | Yes | Yes |
Device and space inventory in Sync
|
Yes | Yes | Yes |
Device status dashboard
|
Yes | Yes | Yes |
Sync Remote UI access14Available in appliance mode.
|
No | Yes | Yes |
Email alerts
|
No | Yes | Yes |
ServiceNow integration15Requires ServiceNow license
|
No | Yes | Yes |
|
|||
SPACE MANAGEMENT
|
|||
Employee room booking
|
No | Yes | Yes |
Auto Book & Auto Release16Requires a Rally Bar or Rally Bar Mini
|
No | Yes | Yes |
Calendar integration with Office 365 & Google Workspace
|
No | Yes | Yes |
Booking policies
|
No | Yes | Yes |
Custom wallpapers & branding on Tap Scheduler
|
No | Yes | Yes |
SCIM user management
|
No | Yes | Yes |
Logitech View17Requires RoomMate & Maps
|
No | Yes | Yes |
Insights and analytics on space usage
|
No | Yes | Yes |
|
|||
CARE & COVERAGE
|
|||
Help desk
|
Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
Designated Service Manager (DSM)
|
No | No | Yes18For customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered. |
Help requests via Sync
|
No | No | Yes |
Product Replacement
|
2-year standard warranty. Ground shipping, time varies | 2-year standard warranty. Ground shipping, time varies |
For up to five years19Logitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited delivery20Shipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan |
Onsite Spares
|
No | No | Yes21Varies per license count |
Desks
Basic for Flex Desks
US$0
included in your purchase
DEVICE MANAGEMENT
Provision, configure and monitor systems and devices
Push and control updates
Desk Booking
SCIM user management
Standard 2-year warranty
Business hours help desk support
Essential for Flex Desks
US$49
per year, per desk
Everything in Basic, plus:
DEVICE MANAGEMENT
Email alerts
ServiceNow integration22Requires ServiceNow license
Logitech Desk Booking
Logitech View24Requires RoomMate & Maps
Desk usage & insights
* Available on Logitech's global data storage instance for Logitech Sync.
Select for Flex Desks
US$99
per year, per desk
All of the features in Essential, plus:
CARE & COVERAGE
24/7 Tier II support, within one hour
Onsite spares28Varies per license count
Full Comparison
Standard Support
|
Logitech Essential
|
Logitech Select
|
|
---|---|---|---|
PLANS
|
Product lifecycle | 1-5 years | 1-5 years |
|
|||
DEVICE MANAGEMENT
|
|||
Device management and monitoring
|
Yes | Yes | Yes |
Device settings, configurations, and updates
|
Yes | Yes | Yes |
Device and space inventory
|
Yes | Yes | Yes |
Device status dashboard
|
Yes | Yes | Yes |
Personal device inventory
|
Yes | Yes | Yes |
No | Yes | Yes | |
Email alerts
|
No | Yes | Yes |
ServiceNow integration30Requires ServiceNow license
|
No | Yes | Yes |
|
|||
SPACE MANAGEMENT
|
|||
Employee desk booking through Logi Tune
|
Yes | Yes | Yes |
Calendar integration in Tune with Office365 & Google Workspace
|
Yes | Yes | Yes |
Booking policies
|
Yes | Yes | Yes |
Desk attributes
|
Yes | Yes | Yes |
SCIM user management
|
Yes | Yes | Yes |
Logitech View31Requires RoomMate & Maps
|
No | Yes | Yes |
Desk usage and insights
|
No | Yes | Yes |
|
|||
CARE & COVERAGE
|
|||
Help desk
|
Business hours support for Logitech products | Business hours support for Logitech products | 24/7 service via phone and email. Direct access to Tier II support within one hour |
Designated Service Manager (DSM)
|
No | No | Yes32For customers with 50+ licenses or Enterprise Plans. Assignment of the DSM happens when the first incident is registered. |
Help requests via Sync
|
No | No | Yes |
Product replacement
|
2-year standard warranty. Ground shipping, time varies | 2-year standard warranty. Ground shipping, time varies |
For up to five years33Logitech Select provides product replacement benefits for all Logitech devices in the room for the full duration of the Select term, providing the products were within their original warranty period when the Select contract is activated. One business day expedited delivery34Shipping times may vary depending on geographical locations or unforeseen circumstances such as weather conditions, disruptions in transport networks or transit, and custom clearance time. during the duration of your plan |
Onsite spares
|
No | No | Yes35Varies per license count |