Video Conferencing Device Management: Logitech Sync

Modern Device Management

Logitech Sync makes it easy to support large-scale video deployments while minimizing site visits and trouble tickets—all from a simple browser-based interface. A fresh approach to remote monitoring and device management simplifies tasks like firmware updates and feature enablement, while an API and forward-looking architecture establish a robust foundation for new insights and integrations.

Learn more about language availability and compatibility.

Monitoring

Room Status in Real Time

Don’t wait for a panicked phone call or trouble ticket to surface problems like an offline room or disconnected device. Sync automatically highlights issues that need your attention in real time and offers in-depth diagnostic info so you can resolve problems before they impact a meeting.

Management

Let Sync Make The Site Visits

Thanks to a modern design that supports both on-demand and scheduled updates, Sync helps you deploy product upgrades and bug fixes to all of your rooms. Simply select your devices, choose an action, and let Sync make it happen.

insights & ALERTS

Insights & Alerts

KNOWLEDGE IS POWER

Sync has the power to collect data on how people use video meeting rooms and devices. Sync insights allow the system to report this data, which helps IT optimize the deployment and utilization of the organization’s video collaboration devices. Sync alerts or email notifications, through a ServiceNow integration, proactively informs IT administrators about any issues with those assets so they can act quickly to resolve them and minimize downtime.

All these premium functions are currently available in Sync as a free trial; however, they are an integral part of our new Logitech Select service plan. Stay tuned for future announcements related to Sync insights and alerts which are coming soon.

Why Sync

Sync offers easy and secure scalability, no matter how many rooms and devices you manage.

Modern

Sync’s intuitive and responsive interface is powered by a cloud-based architecture that accelerates initial deployment and streamlines management workflows.

SECURE

Because Sync employs end-to-end encryption and neither collects nor transmits audio, video, or shared content, meeting data remains private and secure.

Scalable

A capacity of more than 10,000 devices and a platform built for multitenancy make Sync an ideal solution for service providers and enterprise deployments.

Freemium

No licenses, no invoices, no maintenance fees. While Logitech will add new capability and value to Sync, core device monitoring and management will be free.

Partners and Integrations

By leveraging Sync’s API and ecosystem of Logitech technology partner solutions, IT pros, facility managers, and managed service providers can benefit from centralized, cross-platform solutions to monitor, manage, and analyze meeting rooms and devices.

Integrate with Sync

“Thanks to Sync APIs, customers can now monitor and manage Logitech Rally systems from within Barco Overture.”

Jan van Houtte | Director of Product Management, Barco

“Utelogy is excited to partner with Logitech as its advanced Sync capabilities now plug in easily to the Utelogy device management and control platform.”

Frank Pellkofer | President, Utelogy Corp.

“By leveraging Logitech Sync APIs, Domotz is better able to understand all the devices in the room and remotely monitor and manage the complete system.”

J.B. Fowler | Chief Revenue Officer, Domotz

Peace of Mind, Designed and
Delivered By Experts

Logitech Select is a comprehensive service plan for video conferencing solutions. In addition to 24/7 issue resolution and advanced RMA, Sync users also benefit from seamless ticket raising and tracking, premium insights, and alerting functionality.