The Department for Work and Pensions

Case Study

The Department for Work and Pensions (DWP)

DWP Reduces Travel Costs and Encourages Flexible Working with Logitech Video Conferencing


The Department for Work and Pensions (DWP) is the British government’s department responsible for welfare, pensions and child maintenance policy. DWP is the UK's largest governmental department, and it employs around 90,000 people in over 800 offices across the UK. By upgrading from an inadequate legacy system to Logitech Rally and MeetUp with Skype Room Systems in over 280 rooms across the UK, the department is saving time on unnecessary travel, improving collaboration and reducing its carbon footprint.

Department of work and pensions logo





United Kingdom


Logitech Rally

Logitech MeetUp


Skype Room Systems


Whilst the DWP had experimented with video conferencing to try and tackle unnecessary business travel and improve collaboration, the previous legacy solution suffered from poor audio and video quality. It also came with an expensive managed service subscription fee. With plans to eventually roll out Microsoft Teams, the DWP needed a solution that provided future-proofing, superior performance and seamless integration.


The DWP installed Logitech Rally and MeetUp conference cameras with Skype Room System in 280 rooms in over 150 locations across the UK. The Logitech solutions were selected for their high-quality audio, HD video and competitive price, which far outperformed the previous legacy system. Another key factor was that the solutions could be managed in-house, without the need for expensive managed service fees, and a smooth transition to Microsoft Teams.


With higher quality solutions in place the DWP has seen video conferencing become far more popular with employees, providing better flexible working options. This has helped it to save costs on unnecessary business travel and improve collaboration, while reducing its carbon footprint and saving on taxpayer funded travel expenses. Following the success of the initial rollout, and at the request of employees, the DWP is now looking to equip a further 52 meeting rooms with Logitech video conferencing solutions, to ensure its workforce is more agile and productive.

“ The DWP is a vast organization with tens of thousands of employees based in hundreds of offices from Penzance to the Shetland Islands. With our workforce spread across the country, video conferencing has always been an obvious choice for improving collaboration. However, our previous video conferencing service was proving inadequate, which was deterring employees from using it. With a wider move towards Microsoft Teams on the horizon, we decided to switch to Logitech. The new solutions have been a real hit with our employees, delivering excellent performance and seamless integration with our existing work collaboration applications. Being able to manage the technology in house also means we can now be proactive in our incident response, meaning less downtime for users.” 

Carl Thompson
Senior Product Manager for Unified Communications, Department for Work and Pensions

Recommended Products


Premium Ultra-HD ConferenceCam system with automatic camera control


All-in-one conferencecam for small conference rooms and huddle rooms


Touch controller for workplace collaboration

You May Also Be Interested In

Logitech Rally Product Image

Introducing Logitech Rally, A Product Review

Read this whitepaper by TalkingPointz for an in-depth review of Logitech Rally, the new smart modular system for affordable video meetings in medium to large rooms.

Graphic image of person working with computers


Learn how I.T. teams can enable more productive and effective meetings by complementing best practices with the right video conferencing and collaboration tools.

Logitech Meetup product image

Product Review: Logitech MeetUp

Dave Michels, founder and principal analyst at TalkingPointz explains why MeetUp, a purpose built video solution for the small meeting spaces, is the right choice.


Find out more about how Logitech video conferencing products

perform in a business environment.




Your cart is currently empty. Begin shopping now