Logitech Terms and Conditions for Services
These Terms and Conditions (“Agreement”) will apply to Logitech Services as further described in a Service Description (the “Service”). Customer accepts and agrees to be bound by this Agreement and by the applicable Service Description. Logitech reserves the right to modify this Agreement and the Service Description at any time and from time to time in its sole discretion. THE SERVICE IS AVAILABLE ONLY FOR PROFESSIONAL CUSTOMERS ACQUIRING SERVICE FOR A COMMERCIAL OR PROFESSIONAL USE. CONSUMERS ARE NOT ELIGIBLE TO PURCHASE THE SERVICE.
“Customer” means a user that purchased the Service for a commercial or professional use. The term shall also refer to qualified channel partners accessing the Service on behalf of end users.
“Defect” or “Defective” is as defined in the applicable Logitech Limited Hardware Warranty.
“Room” means a room supported by a Logitech service that includes a Logitech Supported Product.
“Logitech Supported Product” means a Logitech product listed in the Service Description.
“Reseller” means a retailer(s) or reseller(s) who sold the Service to Customer.
“Service Description” means those Logitech service offerings described in documents made available by Logitech on its website, such as the Service Description for Logitech Select : https://prosupport.logi.com/hc/articles/4402313890455
“Bundled Product” means third party vendor hardware and software products approved by Logitech and bundled with a Logitech Supported Product.
“Third Party Product” means third party vendor hardware or software products which are not a Bundled Product but which are used in conjunction with a Logitech Supported Product in a Room.
2. Logitech Services
Logitech will provide the Service in accordance with the applicable Service Description pursuant to the following terms and conditions:
2.1. Scope. Logitech will deliver the Services when purchased by Customer. The applicable Service Description is hereby incorporated by reference. The Services are available only for Logitech Supported Products installed in a Room, which are not end-of-life at the time of Services purchase and which have been purchased in the countries specified in the Service Description (“Covered Countries”). A third party service provider under contract with Logitech may provide some or all of the Services.
2.2. Service Portal. If required in a Service Description, Customer will have to sign up into a Logitech digital portal (“Logitech Service Portal”) in order to activate and manage the Service. Customer will be at all times responsible for and expressly assume the risks associated with its use of the Logitech Service Portal.
2.3. Location. The Services will be delivered in the Covered Countries. Some features included in the Services are not available in all countries. If Logitech Supported Products are relocated outside the Covered Countries, Logitech will only provide the Services when available and additional fees or different service levels may apply.
2.4. Third Party Products.
- Bundled Products: Logitech will support problems affecting the standard, pre-installed SRS/OS images for Microsoft Teams Rooms, Zoom and the other video conferencing applications available in CollabOS. Logitech may also act as a facilitator between Customer and the third party vendor for Customer to obtain the support it may be entitled to receive under any warranty with those other vendors.
- Logitech will use commercially reasonable endeavours to support the Third Party Products available in a Room to the extent they interface with a Logitech Supported Product, for instance to assist with connectivity issues or networking connections. In no event will the Service include warranty or replacement services for Third Party Products.
- The Services shall not include any warranty replacement or repair services for Third Party Products. It is Customer's responsibility to ensure it has proper warranty coverage for the Third Party Products and Logitech is not responsible for the performance of Third Party Products and related software and service.
2.5. Supported Releases. The Service requires Customer to maintain software and the Logitech Supported Product at the minimum release levels or configurations as specified by Logitech. Customer must also install patches, software updates or subsequent releases as directed by Logitech in order to keep Logitech Supported Products eligible for the Service.
2.6. Exclusions. Unless otherwise expressly provided in the applicable Service Description, the Services do not cover:
- batteries or other consumables;
- Logitech Supported Products damaged by misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by Customer, the removal or alteration of equipment or parts identification labels;
- failure caused by a product or accessories for which Logitech is not responsible;
- defects caused by normal wear and tear;
- cosmetic damage that does not otherwise affect the functionality of the Logitech Supported Products;
- electrical work external to the Logitech Supported Products, insufficient or defective IT infrastructure.
2.7. Product Replacement. Logitech will replace Logitech Supported Products as described in the relevant Service Description if, during the Service Term, Customer submits a valid warranty claim for a Defect affecting the unit to be replaced
Replacement products (or parts of products) provided to Customer according to a Service Description will be either a new product or a product equivalent in performance to a new product. Replacement products are subject to the original or extended product warranty and are warranted for the remainder of the warranty period or thirty (30) days, whichever is longer. As requested by Logitech, Customer agrees to promptly return the defective unit to Logitech per Logitech's instructions (freight prepaid). Logitech may, at its option, test the returned Product for hardware failures and reserves the right to invoice Customer for the full price if Customer fails to return the defective product or if testing does not confirm a Defect covered by the applicable hardware warranty.
If replacement times are subject to events beyond Logitech control, such as weather conditions, disruption in transportation network (as operated by courier companies), compliance with export controls and customs processes, customs delays or any other variables and factors beyond Logitech control, Logitech makes no guarantee of “next business day” delivery or other delivery times. In particular, Logitech cannot take responsibility for delays incurred by courier companies.
2.8 Onsite Spare Products. Onsite spare products (or parts of products) provided to Customer if eligible according to a Service Description will be kept at Customer's site. Onsite spare products do not apply to Bundled Products nor to Third Party Products. Customer shall own the onsite spare products, store them properly and be liable for any loss or damage that may affect the said products, except for Defects.
2.9. Amendment; Discontinuation of the Service. Logitech reserves the right to (i) amend this Agreement from time to time effective upon positing of the revised terms and conditions to its website, (ii) discontinue the Logitech Supported Products and accordingly stop supporting the said Products or any versions thereof, or (iii) amend or discontinue the Service at any time. Section 8.3 (cancellation) sets forth Customer's sole remedies for any claim relating to the discontinuation of the Service. Customer's continued use of the Service following the posting of any changes will signify acceptance of those changes.
2.10. Channel Partners. Certain channel partners may be qualified to access the Service and manage it on behalf of their end users and/or may provide their own technical support or service plans, in combination with or in addition to a Logitech service plan. Where end users order such technical support or other service plans from channel partners, they shall look solely to these channel partners for any support. Logitech shall not be obliged to continue supporting the Service after the channel partners have ceased delivering the Service for whatever reason. In any event, Logitech shall not be responsible to deliver any Service beyond the applicable Logitech Service Description.
3.1. The Services shall begin on the first activation date as described in the applicable Service Description or latest 60 days from the Services order date (“Start Date”) and shall last for the specified term of the applicable Services plan (“Service Term”). It shall automatically terminate upon expiry of the Service Term. Logitech will not provide services beyond the Service Term.
3.2. In case Logitech discontinues the manufacturing of a Logitech Supported Product (“End of Life Product”) or if a third party manufacturer discontinues the manufacturing of a Bundled Product, Logitech will provide the Service according to the terms of this Agreement for the remaining of the then current Service Term and the Service will automatically expire upon the then current Service Term. In its discretion, Logitech may terminate this Agreement according to Section 8.3. No Service for an end-of-life Logitech Supported Product will be renewed or extended.
4. Software Support
4.1. Covered Software. Logitech will provide software issue troubleshooting and resolution assistance by trained experts for Logitech proprietary software and for third party software listed in the applicable Service Description (“Covered Software”).
4.2. Scope of Service. Logitech will help Customers to resolve their problems with Covered Software by providing electronic and telephone assistance. For Covered Software that is third party software, if Logitech determines that it cannot provide a path to problem resolution, Logitech may act as a facilitator between Customer and the third party vendor to help Customer obtain third party service or support Customer may be entitled to receive under its agreements with those other vendors. Logitech will use commercially reasonable effort to provide the following software support services to Customers as follows:
- Proposed corrections
- Problem determination, such as information gathering, analysis, searching for additional information
- Problem resolution, such as providing a resolution or steps towards a resolution, workaround, configuration changes, escalating bug report
- Additional administrative services, such as assistance with installation of updates.
4.3. Limits on Software Support Service. Software Support includes support for the Covered Software only and excludes the following types of support:
- Non Logitech applications software except for specified “Covered Software”
- Any on-site services
- Remote or on-site training assistance
- Virus or malware removal
- Scripting, programming, web development
Logitech's obligations under this Agreement are limited to making available persons familiar with the Covered Software and associated Supported Systems, and providing the results of Logitech's reasonable efforts in response to Customer's questions. LOGITECH DOES NOT WARRANT THAT ANY PARTICULAR QUESTION WILL BE RESOLVED, OR THAT THE COVERED SOFTWARE OR ANY PROBLEM RESOLUTION WILL PRODUCE ANY PARTICULAR RESULTS. Logitech may conclude that a question is sufficiently complex, or that Customer's system is of a nature that precludes effective analysis of the question through email or telephone discussions. Customer understands that Logitech may be unable to resolve questions of this sort, and Customer understands and accepts that it will have to make independent arrangements for the resolution of such questions.
5. Customer Responsibilities.
Customer agrees to:
- follow the instructions provided by Logitech and the Service request procedures;
- fully cooperate with Logitech until the Service is completed;
- back-up its data and maintain a complete disaster recovery plan. Customer agrees that Logitech is not responsible for any lost or corrupted software or data, whatever reason for the loss, including without limitation as a result of Logitech's negligence. This limitation applies to any cause of action, whether based in contract, tort, or any other theory;
- provide and maintain, at its expense, the necessary utility services to use the Logitech Supported Products in accordance with the specifications;
- replace, at its expense, any and all consumable items used in connection with the Logitech Supported Products;
- obtain and maintain permission for Logitech to access and use the Logitech Supported Products, the data on them, and all hardware and software components included in the Logitech Supported Products for the purposes of providing the Service;
- install, use and regularly update a current, reputable anti-virus program in connection with the Logitech Supported Products. Repair or restoration of any Logitech Supported Products damaged or infected by viruses is excluded from the Service coverage;
- fulfill any other Customer responsibilities described in this Agreement and in the applicable Service Description. If Customer does not fulfill each of its obligations, then Logitech will not be obligated to deliver the Logitech Service, or there may be additional charges or delay.
- maintain in good standing all software licenses provided to Customer or required to use the Logitech Supported Products. It is Customer's responsibility to decide whether to install every software release as they become available. However, Customer acknowledges that Logitech may require Customer to upgrade the software to provide the Service.
6. DISCLAIMER OF ALL WARRANTIES.
LOGITECH MAKES NO EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS WITH RESPECT TO THE SERVICE, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OR CONDITION WITH RESPECT TO THE PERFORMANCE OF ANY HARDWARE OR SOFTWARE USED IN CONDUCTING THE SERVICE, OR ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS CONCERNING THE RESULTS TO BE OBTAINED FROM THE SERVICE OR THE RESULTS OF ANY RECOMMENDATION LOGITECH MAY MAKE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR CONDITIONS CONCERNING THE PERFORMANCE, MERCHANTABILITY, SUITABILITY, NON- INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE DELIVERABLES THAT MAY RESULT FROM THE IMPLEMENTATION OF ANY RECOMMENDATION LOGITECH MAY PROVIDE. NOTHING IN THIS AGREEMENT OR ANY OTHER WRITTEN DOCUMENTATION OR ANY ORAL COMMUNICATIONS WITH END CUSTOMER MAY ALTER THE TERMS AND CONDITIONS OF THIS SECTION.
LOGITECH DOES NOT TAKE RESPONSIBILITY FOR THIRD PARTY WARRANTIES OR CONDITIONS FOR ANY EFFECT THAT THE SERVICE MAY HAVE ON THOSE WARRANTIES OR CONDITIONS.
7. LIMITATION OF LIABILITY.
LOGITECH (INCLUDING LOGITECH'S AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS) DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR LOGITECH SUPPORTED PRODUCTS NOT BEING AVAILABLE FOR USE, LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES OR SUPPORT. LOGITECH WILL NOT HAVE ANY LIABILITY FOR ANY DAMAGES ARISING FROM THE USE OF THE LOGITECH SUPPORTED PRODUCTS IN ANY HIGH RISK ACTIVITY, INCLUDING, BUT NOT LIMITED TO, THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, MEDICAL SYSTEMS, LIFE SUPPORT OR WEAPONS SYSTEMS. LOGITECH WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY.
CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE SERVICES, LOGITECH'S TOTAL LIABILITY AND CUSTOMER'S SOLE REMEDY SHALL NOT EXCEED THE AGGREGATE AMOUNT PAID BY CUSTOMER FOR THE PURCHASE OF THE SERVICE UNDER THIS AGREEMENT DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE DATE LOGITECH IS NOTIFIED BY CUSTOMER OF ANY CLAIM OF LIABILITY.
THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE CAUSE OR CIRCUMSTANCES GIVING RISE TO SUCH LOSS, DAMAGE OR LIABILITY, EVEN IF SUCH LOSS, DAMAGE OR LIABILITY IS BASED ON NEGLIGENCE OR OTHER TORTS OR BREACH OF CONTRACT (INCLUDING FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM).
NEITHER LOGITECH NOR END CUSTOMER MAY INSTITUTE ANY ACTION IN ANY FORM ARISING OUT OF THIS AGREEMENT MORE THAN EIGHTEEN (18) MONTHS AFTER THE CAUSE OF ACTION HAS ARISEN.
8.1. Customer may cancel this Agreement if Logitech has received within maximum thirty (30) days from the Start Date a cancellation request from the channel partner from which Customer has purchased the Services. The value of any services already provided may be deducted. In no event shall the refund amount be greater than the fees paid for the Service. The value calculated is final, binding and not subject to dispute. Customer may not cancel this Agreement after thirty (30) days from the Start Date except as provided by any applicable law which may not be varied by agreement.
8.2. Logitech may cancel this Agreement at any time during the Service Term if Customer (i) makes a misrepresentation to Logitech or its agents, (ii) becomes insolvent, is adjudicated bankrupt, (iii) petitions for or consents to any relief under any bankruptcy reorganization statutes, or becomes unable to meet its financial obligations in the normal course of business, or (iv) misuses the Services, otherwise violates the terms of this Agreement or breaches its obligations under this Agreement or in the Service Description. In case of cancellation of this Agreement, Logitech will send Customer a written notice of cancellation at the address indicated in the records.
8.3. Logitech may, at its discretion, terminate this Agreement on thirty (30) days' notice to Customer, in which case the latter will be entitled to receive a pro-rated refund of the original purchase price. The pro rata refund is based on the percentage of unexpired Service Term, less the value of any service provided to Customer under the Service Description. In no event shall the refund amount be greater than the fees paid for Service Description. The value calculated by Logitech is final, binding and not subject to dispute.
8.4. Upon cancellation or expiration of this Agreement for any reason, the rights and obligations of the parties hereunder will cease, except that the limitation of liability will survive.
9. General Terms.
9.1. Confidentiality. Customer agrees that any information or data disclosed or sent to Logitech, over the telephone, electronically or otherwise, is not Customer's confidential or proprietary information.
9.2. Entire Agreement. This Agreement, along with the applicable Service Description are the complete Agreement between Customer and Logitech regarding the Services, and replace any prior oral or written communications between the parties regarding such Services. No Reseller and none of Logitech's employees or agents may orally vary the terms and conditions of this Agreement.
9.3. Additional Remedies. Unless otherwise set forth in the Service Description, this Agreement does not include a warranty. The Logitech Supported Product(s) may also come with a separate, limited warranty from Logitech or third party manufacturers as applicable. The Logitech Limited Hardware Warranty remains governed by its terms.
9.4. Forms. All preprinted terms and conditions stated on any forms (such as purchase orders) that Customer may have sent to a Reseller or to Logitech or which Customer may send to Reseller or Logitech in the future will not apply to the Service and will not alter or supplement this Agreement.
9.5. Logitech Contracting Entity. This Agreement is entered into by: (i) Logitech Inc. if Customer's registered place of business is in North America; (ii) by Logitech Europe SA if Customer's registered place of business is in EMEA (Europe, the Middle East. or Africa); (iii) by Logitech Asia Pacific Ltd if Customer's registered place of business is in Asia-Pacific (except Japan), (iv) by Logicool Co. Ltd if Customer's registered place of business is in Japan; or (v) by any other Logitech entity set forth in the Service Description.
9.6. Governing Law; Jurisdiction. (A) For Customers with registered place of business or residence in the USA, this Agreement will be exclusively governed by and construed in accordance with the laws of the United States of America and the State of California, without regard to or application of its choice of law rules or principles or the U.N. Convention on Contracts for the International Sales of Goods. The parties agree to the exclusive jurisdiction of the state courts of the State of California located in Santa Clara County or to the federal courts for the Northern District of California; (B) For Customers with registered place of business or residence outside of the USA, this Agreement will be exclusively governed by and construed in accordance with the laws of Switzerland, without regard to or application of its choice of law rules or principles. The U.N. Convention on Contracts for the International Sale of Goods does not apply. The parties agree to the exclusive jurisdiction of the Courts of Canton Vaud, Switzerland at the registered seat of Logitech Europe SA
9.7. Order of Precedence. If any inconsistencies or conflicts arise between the provisions of this Agreement, any Service Description, any invoice or any other applicable Customer terms and conditions, the following order of precedence shall apply in order of priority:
- This Agreement
- Service Description
- Any applicable Customer terms and conditions.
9.8. Notices. All notices must be sent in writing to: (A) If Customer's registered place of business is in North America: Logitech Inc., Attn: Legal Department, 7700 Gateway Blvd, CA - 94560 Newark, USA; (B) if Customer's registered place is in EMEA: Logitech Europe SA, Attn: Legal Department, EPFL - Innovation Square, CH - 1015 Lausanne, Switzerland.
9.9. Force Majeure. Neither Logitech nor Customer is responsible for failure to fulfill any obligation due to causes beyond its control. If Logitech's ability to render the Service is impaired by circumstance beyond Logitech's control, Logitech may terminate this Agreement, in which event, provided that circumstances resulting in Logitech's impaired ability to deliver the services did not result from Customer's action or inaction, Customer will receive a pro-rated refund of the original purchase price of the Services. The pro rata refund is based on the percentage of unexpired Term, less the value of any Services provided to Customer. In no event shall the refund amount be greater than the fees paid for Services. The value calculated by Logitech is final, binding and not subject to dispute.
9.10. No Transfer; Relocation. Customer may not assign or transfer this Agreement, or its rights or obligations under this Agreement, to a third party, unless such assignment or transfer occurs simultaneously with the purchase of substantially all the assets of Customer, a merger or other similar operation of law. Logitech may assign its rights and obligations under this Agreement without prior written consent or notice.
If Customer moves the Logitech Supported Product to a geographic location in which the Service that has been purchased is not available or not at the same price, Customer may be denied any Service performance, incur a charge at the new location or the Service coverage may be modified. If the Service has to be denied due to the physical relocation of the Supported System or if Customer chooses not to pay any additional charge, the Service may be automatically cancelled with no refund available.
9.11. No Waiver. The waiver of a breach or failure to enforce any obligation herein will in no way be construed as a waiver of any other or subsequent breach or obligation herein.
9.12. Severability. The invalidity or unenforceability of any provision of this Agreement will not affect the validity of this Agreement as a whole, which will at all times remain in full force and effect.
9.13. Independent Contractors; Affiliates; Logitech Subcontractors. The parties are independent contractors under this Agreement. Neither Logitech nor its personnel or representatives shall be deemed Customer’s agents or employees. Logitech’s affiliates may participate in the performance under this Agreement and Logitech may also subcontract its obligations thereunder.
9.14. No Third Party. Unless otherwise expressly provided, no term or provision of this Agreement or a Service Description shall be enforceable by a party other than Customer or Logitech and their permitted successors and assignees.
9.16. Compliance with Laws; Export Requirements. Customer shall comply with all applicable laws and regulations. Customer acknowledges and agrees that Logitech is subject to regulation by US agencies and other governments, which prohibits export of certain products and of technical information to certain countries. Customer warrants that it will not export, re-export, either directly or indirectly, any Logitech products, Services and/or technical information in violation of any applicable laws or regulations. Failure to comply with the foregoing obligations may result in delay of service or termination of this Agreement.
Customer represents and warrants that, in performing its obligations under this Agreement, it complies with all applicable laws, orders and regulations of any governmental authority with jurisdiction over its activities in connection with this Agreement, including but not limited to, laws, orders and regulations pertaining to imports, exports, environmental laws, any applicable laws against bribery and corruption, including the U.K. Bribery Act of 2010 and the United States Foreign Corrupt Practices Act, and laws pertaining to the use of forced labor, prison labor, or child labor. Customer will furnish to Logitech any information required to enable Logitech to comply with applicable laws, orders and regulations related to this Agreement and to the Services.
9.17. Language. English is the controlling language of this Agreement. In the event of a conflict between the English language version of this Agreement and a version that has been translated into another language, the English language version of this Agreement will control.